Terms of Service

Last updated: 3 July 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of Sautikit, a programmable voice and telephony API platform operated by Brrng Digital Limited, trading as Helloduty (“Helloduty”, “we”, “us”, or “our”). By creating an account, accessing the Sautikit API, dashboard, SDKs, or any related services (collectively, the “Service”), you agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and references to “you” mean that entity.

If you do not agree to these Terms, do not access or use the Service. Your continued use of the Service after any changes to these Terms constitutes acceptance of those changes.

2. Description of Service

Sautikit provides a cloud-based telephony infrastructure platform that enables developers and businesses to provision phone numbers, originate and receive voice calls, record calls, and build telephony-driven applications via a REST API, webhooks, and associated SDKs. The Service is billed on a prepaid, per-second basis from a wallet denominated in Kenyan Shillings (KES). Sautikit currently operates in Kenya and other markets we serve, and is expanding its geographic coverage over time.

We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, at our sole discretion, with reasonable advance notice where practicable. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Eligibility and Account Registration

You must be at least 18 years of age and legally capable of entering into binding contracts under applicable law to create an account and use the Service. By registering, you confirm that you meet these requirements.

When you register for an account, you must provide accurate, complete, and current information and keep that information updated. You are responsible for maintaining the confidentiality of your account credentials, API keys, and any access tokens associated with your account. You are responsible for all activity that occurs under your account, whether or not you authorized it. If you become aware of any unauthorized access to your account, you must notify us immediately at support@helloduty.com.

You may not share your account with any other person, create multiple accounts to circumvent restrictions we impose, or transfer your account to another party without our prior written consent.

We may decline to open an account for any lawful reason, require identity or business verification documents at any time (including after registration), and suspend an account pending verification, at our sole discretion.

4. Acceptable Use

The Service is a telecommunications infrastructure platform. Your use of the Service must comply with all applicable laws and regulations, including but not limited to communications law, anti-spam legislation, data protection law, and consumer protection regulations in each jurisdiction where you operate or where the recipients of your calls are located.

You agree not to use the Service, directly or indirectly, to:

  • Originate, facilitate, or transmit fraudulent calls, including caller ID spoofing intended to deceive recipients, or to conduct any form of telecommunications fraud;
  • Send unsolicited robocalls, automated marketing messages, or any other form of bulk unsolicited communications to individuals who have not provided their prior express consent, in violation of applicable anti-spam or do-not-call regulations;
  • Conduct illegal telemarketing, including calling numbers listed on applicable do-not-call registries without a lawful basis to do so;
  • Harass, threaten, intimidate, stalk, or abuse any person through calls or messages placed using the Service;
  • Violate or assist others in violating any applicable law or regulation, including those governing telecommunications, privacy, consumer protection, or export controls;
  • Resell, redistribute, or provide the Service to third parties in a manner that circumvents these Terms or our then-current reseller policies, unless we have expressly authorized you to do so in writing;
  • Probe, scan, or test the vulnerability of our systems or networks, or breach or circumvent any security or authentication measures;
  • Interfere with or disrupt the integrity or performance of the Service or the data contained therein.

Where you use the Service to record calls, you are solely responsible for obtaining any legally required consent or providing any legally required notice to all parties to the call before recording commences, in accordance with the laws of each jurisdiction applicable to those parties. Requirements vary by jurisdiction — some require the consent of all parties, others only one party. You must independently determine and comply with the applicable requirements. We provide call recording as a technical capability; legal compliance is your responsibility.

Emergency Calling: The Service is not configured or intended for use as a path to emergency services (such as 999, 112, or any other emergency number). You must not rely on the Service to place emergency calls, and you must inform any end users of your application of this limitation.

Fraudulent and unauthorized traffic: You are responsible for all traffic originated using your account, credentials, or API keys — including traffic resulting from compromised credentials or unauthorized third-party access — and for all charges that traffic incurs. You must implement reasonable security measures in your integration, including safeguarding API keys and monitoring your own usage. We may, but are not obliged to, throttle or suspend traffic that appears fraudulent or anomalous, and we will not be liable to you for suspending, or for failing to detect or suspend, any such traffic.

We reserve the right to investigate any suspected violation of this section and to suspend or terminate your access to the Service immediately and without notice if we determine, in our sole discretion, that you have violated these acceptable use requirements. You must cooperate with any such investigation, and we may recover from you our reasonable costs of investigating and remediating any violation you cause.

5. Prepaid Wallet and Billing

The Service operates on a prepaid basis. You must maintain a positive wallet balance to originate calls and provision numbers. Charges are incurred on a per-second basis for call usage and on a per-number basis for provisioned phone numbers, at the rates published on our pricing page or as otherwise agreed with you in writing.

Top-ups to your wallet may be made via the payment methods we support from time to time. Top-ups are currently processed through Paystack; we expect to add M-Pesa and other payment methods over time. We may add or remove supported payment methods at any time.

All wallet balances are held in Kenyan Shillings (KES). Wallet top-ups are non-refundable, except where a refund is required by applicable law. Wallet balances may be spent only on the Service: they are not deposits, do not accrue interest, are not transferable, and are not redeemable for cash. We may set off any amounts you owe us against your wallet balance. If your balance becomes negative for any reason, you must restore it promptly, and we may recover any negative balance from you as a debt.

If you believe a charge has been applied in error, you must contact us at support@helloduty.com within 30 days of the charge; after that period the charge is deemed accepted. Our system records are conclusive evidence of your usage of the Service absent manifest error.

We reserve the right to change our pricing at any time. Where practicable, we will provide at least 14 days' advance notice of material price changes, for example by email to the address associated with your account or by posting a notice in the dashboard. Price changes that reflect increases in carrier rates, taxes, or regulatory fees may take effect immediately. Your continued use of the Service following a price change constitutes acceptance of the new pricing. If you do not accept a price change, your sole remedy is to cease using the Service.

You are responsible for any taxes, levies, or duties applicable to your purchases under applicable law. Where we are legally required to collect taxes, we will do so.

6. Number Provisioning, Assignment, and Release

Phone numbers made available through the Service are provided to you under a license from the applicable telecommunications regulatory authority and/or carrier. We do not transfer ownership of any phone number to you. Numbers are provisioned to your account on a month-to-month basis and remain subject to applicable regulatory requirements.

We reserve the right to reassign, reclaim, or release any number provisioned to your account if: (a) your account is suspended or terminated; (b) you fail to maintain a sufficient wallet balance to cover the number rental fee; (c) a regulatory authority or carrier requires it; or (d) the number has been inactive for an extended period as determined by us. We will use reasonable efforts to provide advance notice before releasing a number where circumstances permit.

You agree not to use numbers provisioned through the Service in ways that violate applicable numbering regulations or carrier policies, including by misrepresenting the geographic origin of a call.

7. Call Recording Responsibilities

Where you use the call recording features of the Service, you act as the controller of any personal data contained in those recordings, and we act as a processor on your behalf. Recordings are stored in Google Cloud Storage and are subject to the retention windows and storage allowances described below and in our Privacy Policy.

Call recordings are retained for a limited window determined by your workspace's storage tier. On the default free tier, recordings are retained for 24 hours and then permanently deleted. Paid storage tiers provide longer retention windows, as published on our pricing page. Each tier also includes a fixed storage allowance: if storing a recording would exceed your workspace's available storage allowance, that recording will not be stored. It is your responsibility to maintain sufficient storage capacity and to retrieve and store elsewhere any recordings you wish to retain beyond the applicable retention window. We have no liability for recordings that are deleted after the applicable retention window, that fail to be captured, or that are not stored because your storage allowance was exceeded.

You are solely responsible for: (a) obtaining any legally required consent from, and providing any required notice to, all parties to a call before recording begins; (b) handling and storing recordings in compliance with applicable data protection and privacy law; (c) responding to any requests from individuals relating to recordings that contain their personal data; and (d) ensuring that recordings are used only for lawful purposes.

8. Intellectual Property

The Service, including all software, APIs, documentation, design, trademarks, logos, and content provided by us, is owned by Brrng Digital Limited or its licensors and is protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service or our intellectual property.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for the purposes described in these Terms and your account plan.

You retain ownership of all data, content, and applications you create using the Service (“Your Content”). You grant us a limited license to process Your Content solely as necessary to provide the Service and as described in our Privacy Policy. You represent and warrant that you own or have the necessary rights to Your Content and that Your Content does not infringe any third-party rights.

If you provide us with feedback, suggestions, or ideas about the Service, we may use them without restriction and without any obligation to you. We may also generate and use data about the use and performance of the Service in aggregated or anonymized form that does not identify you or any individual, for any lawful purpose, including improving the Service, benchmarking, and analytics.

9. Third-Party Services

The Service integrates with and relies upon third-party services, including telecommunications carriers, cloud infrastructure providers (Google Cloud, DigitalOcean, and Angani), and payment processors (currently Paystack, with M-Pesa expected to follow). Your use of those third-party services is subject to their own terms and policies, which we encourage you to review; links to their privacy policies are provided in our Privacy Policy.

We may provide links to, or integrations with, third-party websites or services that are not under our control. We are not responsible for the content, privacy practices, or availability of any third-party services, and the inclusion of any link or integration does not imply our endorsement of that service.

10. Service Availability

We will use commercially reasonable efforts to make the Service available on a continuous basis. However, the Service is provided “as is” and we do not guarantee any specific uptime or availability level unless a separate Service Level Agreement (“SLA”) has been agreed with you in writing. We reserve the right to perform maintenance, upgrades, and emergency interventions that may result in temporary unavailability of the Service.

Telecommunications services are inherently subject to factors outside our direct control, including carrier network conditions, regulatory changes, and force majeure events. We exclude all liability for service degradation or unavailability arising from such factors.

11. Suspension and Termination

We may suspend your access to the Service immediately and without notice if we reasonably believe that: (a) your use of the Service violates these Terms, applicable law, or the rights of any third party; (b) your account poses a security risk to the Service or other users; (c) your wallet balance has been negative for an extended period; or (d) we are required to do so by a regulatory authority or court order.

Either party may terminate these Terms at any time. You may close your account at any time through the dashboard or by contacting us. We may terminate your account for any reason by providing at least 30 days' written notice, or immediately in the event of a material breach of these Terms by you.

Upon termination: (a) your license to use the Service will immediately cease; (b) any provisioned numbers will be released; (c) any unused wallet balance is non-refundable and will lapse, except to the extent a refund is required by applicable law; where these Terms are terminated for your breach, we may first apply any remaining balance against amounts you owe us, our reasonable costs of investigation and enforcement, and any losses we incur as a result of the breach; and (d) we may delete your account data in accordance with our data retention policies, subject to any legal obligations requiring us to retain it.

Suspension of your account does not suspend the accrual of number rental fees or other recurring charges, and does not relieve you of any payment obligation.

Sections of these Terms that by their nature should survive termination — including but not limited to Sections 5, 7, 8, 12, 13, 14, 15, and 16 — will survive any termination or expiration of these Terms.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR DATA GENERATED BY OR THROUGH THE SERVICE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BRRNG DIGITAL LIMITED, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNTS YOU HAVE PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

WITHOUT LIMITING THE FOREGOING, WE HAVE NO LIABILITY FOR: (A) UNAUTHORIZED OR FRAUDULENT USE OF YOUR ACCOUNT, CREDENTIALS, OR API KEYS; (B) THE ACTS, OMISSIONS, OR NETWORK CONDITIONS OF TELECOMMUNICATIONS CARRIERS OR OTHER THIRD PARTIES; (C) CALL RECORDINGS THAT ARE DELETED, NOT CAPTURED, OR NOT STORED; OR (D) YOUR FAILURE TO COMPLY WITH APPLICABLE LAW. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE MUST BE BROUGHT WITHIN TWELVE (12) MONTHS OF THE EVENT GIVING RISE TO THE CLAIM, OR IT IS PERMANENTLY BARRED.

THE LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK BETWEEN THE PARTIES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to defend, indemnify, and hold harmless Brrng Digital Limited, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; (e) your violation of any third-party right, including any intellectual property right, privacy right, or publicity right; or (f) any claim that Your Content caused damage to a third party.

We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of any such claim. You must not settle any claim without our prior written consent.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, will be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya, and you irrevocably submit to that jurisdiction.

Nothing in this section prevents us from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or to restrain a breach of Section 4. To the extent permitted by applicable law, any dispute must be brought in your individual capacity and not as part of any class, collective, or representative proceeding.

If you are a consumer located in a jurisdiction that provides mandatory consumer protection rights, nothing in these Terms limits those rights.

16. General Provisions

Force majeure. We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, power or internet failures, carrier or interconnect failures, acts of government or regulators, and epidemics.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms, in whole or in part, without your consent, including to an affiliate or in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with our Privacy Policy and any written agreement we have signed with you, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings.

Severability. If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Notices. We may give you notice by email to the address associated with your account or by posting in the dashboard, and such notice is deemed received on the day it is sent or posted. Notices to us must be sent to support@helloduty.com.

No partnership. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and us.

Sanctions and export compliance. You represent that you are not subject to sanctions administered by any applicable authority and that you will not use the Service in violation of any applicable export control or sanctions laws.

17. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email to the address associated with your account and/or by posting a prominent notice in the Sautikit dashboard, at least 14 days before the changes take effect. The updated Terms will be identified by a revised “Last updated” date at the top of this page.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those Terms. If you do not agree to the revised Terms, please stop using the Service before the effective date and contact us to close your account.

18. Contact Us

If you have any questions about these Terms or need to reach our legal team, please contact us at:

  • Email: support@helloduty.com
  • Company: Brrng Digital Limited, trading as Helloduty
  • Address: YPL Place, George Padmore Lane, Nairobi, Kenya

We will respond to legal inquiries within a reasonable time. For general support and account queries, please use the support channel in the Sautikit dashboard.