pbx.resolve_failed
Workspace resolution from tenant_pbx_id failed due to an internal server error.
pbx.resolve_failed is returned when the workspace resolution step in PBX event ingest fails due to an internal database error, as opposed to pbx.unknown_workspace which indicates the tenant ID is simply not mapped. This is a transient error.
A database query error occurred while resolving the tenant_pbx_id to a workspace. The underlying error is logged server-side.
Retry with exponential backoff. If the error persists, contact support with the request_id.
{
"error": {
"code": "pbx.resolve_failed",
"message": "workspace resolution failed",
"request_id": "req_01900000abc"
}
}